Terms & Conditions

We want you to enjoy shopping with us, both in our store and online, so we have provided some essential bits of information below.

If you have any other questions, please check out our Frequently Asked Questions (FAQ) page or ask us directly by writing a message on our contact page.

Delivery in the UK

For items that are not selected for click and collect or local delivery in SW14, we offer two delivery options:

  • Delivery in 3-5 days which costs £3.75
  • Delivery in 1-2 days which costs £7.00

We use a delivery company based in London called Weengs for our deliveries. They collect orders from us between 10:30am and 12:30pm, and then package these and deliver them next day or within 3-5 working days, depending on the shipping speed you select.

Please note that for orders where you select ‘Delivery in 1-2 days’, due to our Weengs pick up times, you will receive this next day if you order by 9:00am, otherwise you will receive it in two days. This timing may change if we can persuade Weengs to pick up from us later in the day!

All deliveries are fully tracked and therefore require your signature on delivery.

If any items become out of stock our website will automatically update and remove the item. However, if there has been a quick ‘rush’ on a product and you have ordered it before the website has had the chance to update, we will let you know by email or phone and will provide the option to wait for us to order more in (if possible), suggest an alternative or cancel your order.

Delivery outside the UK

We are always happy to organise shipping abroad. However the prices are dependent on the country and the size and weight of the package. If you email us at [email protected] and let us know where you are and what you would like to order, we will organise it as fast as we can.

Returns

If you wish to return anything, we are happy to exchange or refund the original purchase price, less postage costs (unless of course the item is faulty, in which case we will refund postage too). Please advise by email within 7 days of delivery to you and return it within 14 days. Please wrap it securely and include a copy of the receipt.

All returns must be ‘as new’ condition in original packaging and we suggest you obtain ‘proof of posting’ from the Post Office (free) as we cannot take responsibility for returned goods that are lost or damaged in transit.

Damages

Our delivery company Weengs take the upmost care in ensuring items arrive to you in good condition, however if you find that an item has been damaged in transit, please write an email to us at [email protected], including photographs of the inner and outer packaging. We will then seek to replace your item and will be in touch if this is not possible to discuss alternatives.

Pricing

All our prices include VAT.

Privacy Policy

When you leave your email address with an online order, we will only use it for communication in relation to your specific order and not for our marketing purposes, unless you specifically request us to do this.

If you wish to sign up for our newsletter, you will receive an email once per week which contains details of our events and activities in the coming week as well as a spotlight on a couple of products we have in store. Aside from this you will only ever hear from us very occasionally and only when we feel there is something you will find interesting or useful.

We will never disclose your personal information to third parties.

This site uses cookies. In general, cookies are used to retain user preferences, store information for things like shopping carts. However, you may prefer to disable cookies in your browser.

All credit/debit card transactions are handled securely by our e-commerce merchant services provider, Square, using an encrypted secure payment mechanism and as such none of your sensitive information is seen or held by us.

Legal information

This website is operated by Tall Story Limited, a private limited company which is trading as ‘Pandemonium’. Tall Story Limited is registered in England & Wales with registered office at 21 Observatory Road, London SW14 7QB  and VAT registration number 272 4944 83 and a company registration number of 10518557. Our terms and conditions are governed by English Law as is any order placed with Tall Story Limited through this website.

If you have any questions or comments, please contact us by phone, email or post:

T: 0208 878 0866 (Pandemonium store)
E: [email protected]
P: Pandemonium, 125 Sheen Lane, London SW14 8AE (Pandemonium store address)